Terms and Conditions

ARTICLE 1. DEFINITIONS AND TERMS
1.1. Client: the person or persons to whom Confidenca Coaching provides its
services. The client and the commissioning party can be the same but this does
not have to be the case.
1.2. Commissioning Party: the person or organization, or its possible legal
successor(s), who has issued an assignment to Confidenca Coaching for the
delivery of its services. The commissioning party is, unless other written
agreements have been explicitly made with Confidenca Coaching, the one who is
bound to pay the agreed price for the services of Confidenca Coaching.
1.3. Confidenca Coaching: registered with the Chamber of Commerce in The Hague
under number 76784924 provides services in the field of consultancy, training,
workshops, education and coaching.
1.4 Third parties: in occurring cases Confidenca Coaching can provide its services
(also) with the aid of third party consultants. Confidenca Coaching may at any
time change the structure of a team if it believes that this is necessary for the
proper implementation or continuity of its services.
1.5 Fee: the total agreed amount of the engagement, mentioned in the signed order
confirmation or in the quotation or program proposal, which was approved by
the client.
1.6. Application: These Terms and Conditions are applicable to all offers,
quotations, assignments, work carried out by and agreements concluded with
Confidenca Coaching.
ARTICLE 2. GRANTING OF ASSIGNMENT
2.1 An assignment is granted by means of the signed return of an agreement issued
by Confidenca Coaching, or by agreeing in writing e/o by email to the digitally
sent assignment confirmation.
2.2. If an intermediary change of the assignment or execution of the assignment
arises at the request of or through the action of the client, Confidenca Coaching
will carry out the necessary adjustments if possible. If this leads to additional
work in relation to the original order, this will, without a separate written order
being required, be charged additionally to the client. By changing the
assignment, the client has fully agreed in advance to the financial consequences
of this.
2.3. The duration of the assignment depends on the type of service and will be
agreed upon as much as possible in advance in the assignment confirmation. If
possible, the confirmation of the assignment will include an estimate of the
duration and number of sessions to be held.
12.4. Both parties may unilaterally terminate the agreement, if one of them is of the
opinion that the assignment can no longer be carried out in accordance with the
confirmed quotation and any subsequent additional assignment specifications.
this must be motivated, written and communicated in time to the other party.
2.5 If early termination is made by the client for reasons other than negligence on
the part of the contractor, no refund will be made.
ARTICLE 3.
OBLIGATIONS
3.1 OBLIGATIONS CONFIDENCA COACHING
3.1.1. Confidenca Coaching sends an assignment confirmation by email within 24
hours after a verbal agreement with the client, which is exclusively based on
agreements made and information provided to her by a (future) client.
3.1.2 Confidenca Coaching ensures that quotations and offers for (customized)
programs requested by a client are issued within 72 hours. All quotations
and offers made by Confidenca Coaching are valid for 30 days from the date
of issue, are without obligation and can be revoked without any restriction.
Confidenca Coaching is not bound by offers if these are not accepted in
writing within 30 days from the date of the offer.
3.1.3 Confidenca Coaching will perform the services to the best of her knowledge
and ability. It regards however a best efforts obligation which means that
Confidenca Coaching cannot guarantee the success and outcome of its
services nor the degree to which these services contribute to the goal set by
the client and/or commissioning party.
3.1.4. Confidenca Coaching is bound to confidentiality of all that has come to its
knowledge concerning its client. Confidenca Coaching complies with the Data
Protection Act and will use the client’s data exclusively for the processing and
administration of the assignment. The client’s data will not be provided to
third parties, unless there are substantial legal grounds for doing so.
3.2 OBLIGATIONS OF COMMISIONING PARTY
3.2.1 The commissioning party guarantees that the number of participants agreed
upon in the assignment will actually participate in the services agreed upon
with Confidenca Coaching. If the agreed number of participants doesn’t
finally take part, the client is nevertheless obliged to pay Confidenca
Coaching the full amount as mentioned in the offer and/or assignment
confirmation.
3.2.2 The commissioning party will provide all the necessary information,
documents and data that Confidenca Coaching needs to carry out the
assignment as agreed. If requested by
Confidenca Coaching, the commissioning party provides Confidenca
Coaching with a workspace with telephone and/or internet connection at
his/her location free of charge .
3.2.3 The commissioning party must pay the fee of Confidenca Coaching and the
costs charged by it to the client within 14 days after the date of digital invoice,
unless stated otherwise in the order confirmation or on the invoice.
23.2.4 In case of agreed instalments, payment is required before the due date on the
(partial) invoice. If the client is in default with respect to the payment of the partial
invoice, Confidenca Coaching is entitled to claim the full amount.
3.2.5. Commissioning party and/or client must notify 48 hours in advance to cancel
an individual coaching session. An individual session can be rescheduled up
to 2 times before it is lost. Commissioning party needs to change or cancel a
half-day or full-day team coaching session at least 4 working days in
advance.
ARTICLE 4.
RATES, COSTS AND PRICES
4.1. The Confidenca Coaching offer and/or confirmation of assignment always
clearly states the rates and costs that will be charged by Confidenca Coaching
for the work described therein.
4.2 The prices in quotations, assignments and other publications are exclusive of
VAT , exclusive of travel expenses and exclusive of government-imposed charges.
ARTICLE 5.
LIABILITY
5.1 Confidenca Coaching and its employees and partners are never liable for any
(direct or indirect) damage which is caused to the client by and/or during the use
of goods and/or services delivered by and/or on behalf of Confidenca Coaching.
5.2 Furthermore Confidenca Coaching is never liable for the quality or outcome of the
services delivered by it, Confidenca Coaching only has a best efforts obligation.
(See also article 3.1.3).
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